We may collect and process the following types of personal information:

• Personal contact details such as name, title, address, email address and telephone number as part of orders & account signup.
• Details of purchases and transactions
• Information submitted as part of a survey
• Records of correspondence with you by telephone, email, live chat, social media or otherwise
• Details of your visits to the website, and information about how your device has interacted with our website, including search and browsing history, the pages accessed and links clicked
• Information collected automatically from your device, including IP address, device type, operating system, unique device identification numbers, browser-type, broad geographic location (e.g. country or city-level location) and other technical information

We collect data from you when you register an account with us, subscribe to marketing communications from us, submit inquiries to us and/or purchase from us. We also collect information that you provide voluntarily to our customer services team, whether in writing, by telephone, email or live chat.

We also collect some information automatically using cookies to improve the shopping experience. By using our website you agree that we can place these types of cookies on your device and access them when you visit the site in the future.

USE OF DATA & INFORMATION

We may collect, hold, use and disclose information for the following purposes and personal information will not be further processed in a manner that is incompatible with these purposes:

• To enable you to customize or personalize your experience of our website
• To process any transactional or ongoing payments
• To fulfill any orders placed with us
• To process refunds
• To create an account for you
• To contact and communicate with you
• For analytics, market research, and business development, including to operate and improve our website, associated applications and associated social media platforms
• To send you marketing communications such as newsletters and catalogs or provide you with information about our products, offers or services that you request from us, or which we believe may be of interest you. (Please note you can opt out of these at any time: please see ‘Your rights in connection with your data’)
• To store information about your preferences to allow us to customize our website and marketing communications according to your interests
• For internal record keeping and administrative purposes
• To notify you about changes to our service
• To obtain and analyze your feedback as part of customer surveys
• To handle any disputes which we may have with you
• to comply with our legal obligations and resolve any disputes that we may have.

We have put in place the necessary and appropriate safeguards and access controls to ensure the security, integrity, and privacy of the information you provide us with. Our website uses a Secure Socket Layer (SSL) encryption which encrypts your information to protect it from unauthorized use.

No payment details are stored on our website. we receive encrypted information needed to verify and authorize your payment and to process your order.

We may share some of your data with, or obtain personal information from, the following third parties:

Service Providers:

Third party service providers for the purpose of enabling them to provide their services, including (without limitation) IT service providers, data storage, web hosting, and server providers, debt collectors, maintenance or problem-solving providers, marketing or advertising providers, professional advisors, and payment systems operators; sponsors or promoters of any competition we run. Third parties, including agents or sub-contractors, who assist us in providing information, products, services or direct marketing to you; and third parties to collect and process data.

Police or other regulatory or government authority:

Courts, tribunals, regulatory authorities, and law enforcement officers, as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights.

Choice and consent: 

By providing personal information to us, you consent to us collecting, holding, using and disclosing your personal information in accordance with this privacy policy. If you are under 16 years of age, you must have and warrant to the extent permitted by law to us, that you have your parent or legal guardian’s permission to access and use the website and they (your parents or guardian) have consented to you providing us with your personal information. You do not have to provide personal information to us, however, if you do not, it may affect your use of this website or the products and/or services offered on or through it.

Information from third parties: 

If we receive personal information about you from a third party, we will protect it as set out in this privacy policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us.

Restrict: 

You may choose to restrict the collection or use of your personal information. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us using the details below. If you ask us to restrict or limit how we process your personal information, we will let you know how the restriction affects your use of our website or products and services.

Correction: 

If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the details below. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading or out of date.

Notification of data breaches: 

We will comply with laws applicable to us in respect of any data breach.

Complaints: 

If you believe that we have breached a relevant data protection law and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint.

Unsubscribe: 

To unsubscribe from our e-mail database or opt-out of communications (including marketing communications), please contact us using the details below or opt-out using the opt-out facilities provided in the communication.

COOKIES

The acceptance of cookies is not a requirement for visiting the Site. However we would like to point out that the use of the ‘basket’ functionality on the Site and ordering is only possible with the activation of cookies. Cookies are tiny text files which identify your computer to our server as a unique user when you visit certain pages on the Site and they are stored by your Internet browser on your computer’s hard drive. Cookies can be used to recognize your Internet Protocol address, saving you time while you are on, or want to enter, the Site. We only use cookies for your convenience in using the Site (for example to remember who you are when you want to amend your shopping cart without having to re-enter your email address) and not for obtaining or using any other information about you (for example targeted advertising). Your browser can be set to not accept cookies, but this would restrict your use of the Site. Please accept our assurance that our use of cookies does not contain any personal or private details and are free from viruses. If you want to find out more information about cookies, go to https://www.allaboutcookies.org or to find out about removing them from your browser, go to https://www.allaboutcookies.org/manage-cookies/index.html.

This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses cookies, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

 CHANGES TO THIS POLICY

If we make a significant change to this privacy policy, for example changing a lawful basis on which we process your personal information, we will ask you to re-consent to the amended privacy policy.